Terms of Service

§ 1 Scope

These terms apply to all agreements between Markus Holzner, operating YOWO7 ("Provider"), and the customer regarding use of the YOWO7 software-as-a-service platform.

They cover in particular the web app (app.yowo7.com and workspace subdomains), the mobile apps (iOS and Android), public forms, the support widget, the help center, and Public API and MCP interfaces where used by the customer.

Conflicting customer terms are not accepted unless expressly agreed in writing.

The platform is intended for businesses. The customer represents that it uses YOWO7 in the course of its commercial or independent professional activity.

§ 2 Provider

The Provider is Markus Holzner, Kinderheimgasse 76, 2732 Willendorf, Austria, email: hello@yowo7.com, website: https://www.yowo7.com, VAT ID: ATU74374036.

§ 3 Subject matter

The Provider makes a cloud-based business platform available (SaaS). Features depend on the booked plan and the description on the website (including CRM, Inbox, Forms, Support, Chat, Projects, Files, Knowledge Base, Email Marketing, Calendar, Sales, Automation, API/MCP).

No ownership of the software is transferred. The customer obtains a right to use under these terms and the selected plan. The Provider may develop, replace, or discontinue features provided the core contractual benefit is not unreasonably impaired.

§ 4 Registration, workspace and users

• Registration requires accurate and complete information.
• Credentials must be kept confidential; the customer is responsible for all activity under its account and workspace access.
• Workspace owners and administrators manage invitations, roles and access. The customer ensures only authorised persons obtain access.
• The Provider may temporarily suspend or restrict accounts or workspaces for breaches of these terms, abuse, or payment default.

§ 5 Right of use

The Provider grants a non-exclusive, non-transferable right, limited in time to the contract term and in scope to the booked plan, to use the platform — including the web app and mobile apps — as intended.

Sublicensing, rental, or sharing access with third parties outside the customer’s organisation or authorised workspace users requires the Provider’s consent.

Reverse engineering, circumvention of security mechanisms, and automated scraping are prohibited except via documented APIs within the plan and applicable fair-use/rate limits.

§ 6 Customer content and intellectual property

The customer retains all rights in content and data submitted to the workspace by it or its users ("Customer Content").

The customer grants the Provider a non-exclusive right as needed to operate the platform: to host, store, transmit and process Customer Content on the customer’s behalf (including backups and support).

All rights in the platform, trademarks, designs, documentation and other Provider materials remain with the Provider. The customer obtains no rights therein except the right of use under § 5.

§ 7 Customer obligations and acceptable use

• Compliance with applicable law, including data protection and unfair competition rules (including the GDPR)
• No storage or distribution of unlawful, harassing or harmful content
• No disruption of the platform, no overload, and no circumvention of security or access controls
• For email marketing and similar sending: lawful opt-ins only, no spam or unsolicited bulk mail; compliance with applicable provider and legal requirements
• Special categories of personal data (Art. 9 GDPR) only where the customer has a suitable legal basis and lawfully controls the processing
• Regular backup of business-critical data where needed outside the platform; export features are available during the contract term

§ 8 Pricing and payment

Prices shown on the website at the time of order apply. All prices exclude applicable VAT unless stated otherwise.

Billing is handled via Stripe. The customer must keep valid payment methods and billing details up to date.

Plans may be billed monthly or yearly. Extra users and any add-on quotas are charged according to the price list in effect at booking.

Paid subscriptions renew automatically for the same period unless cancelled in time.

In case of payment default, the Provider may suspend access after reasonable notice and terminate for cause. Amounts already due remain payable.

§ 9 Term and termination

Trials end automatically unless a paid plan is selected. The Provider may limit trial access in scope and duration.

Ordinary termination: monthly subscriptions may be cancelled effective at the end of the current monthly period; yearly subscriptions at the end of the current yearly period. The term and cancellation paths shown in the customer account / Stripe apply.

The right to terminate for cause remains unaffected. Cause includes material breach, abuse, or persistent payment default.

The customer should export needed data before the contract ends. After termination, deletion or return of processed data follows the Data Processing Agreement (https://www.yowo7.com/dpa).

§ 10 Availability and maintenance

The Provider aims for high availability. Planned maintenance will be announced in advance where reasonably possible.

There is no entitlement to uninterrupted availability or a specific SLA unless agreed separately in writing.

The Provider is not liable for outages outside its reasonable control (e.g. ISP failures, force majeure, or failures of auxiliary services except to the extent caused by the Provider).

§ 11 Artificial intelligence and beta features

YOWO7 may provide optional AI and beta features. AI output may be incomplete or incorrect. The customer must review results before business use.

Beta features may be changed, limited or discontinued. Unless expressly agreed otherwise, no warranties are given as to availability, accuracy or fitness for a particular purpose.

§ 12 API and MCP

Where the plan includes Public API and/or MCP, the customer may use them only with valid credentials, within documented scopes, and subject to rate limits and fair use.

The Provider may restrict or suspend API/MCP access in case of abuse, security risk, or exceeding limits.

§ 13 Data protection

Processing of personal data is governed by our Privacy Policy (https://www.yowo7.com/privacy). Where YOWO7 processes personal data on behalf of the customer, the Data Processing Agreement at https://www.yowo7.com/dpa under Art. 28 GDPR forms part of the contract. Current subprocessors are published at https://www.yowo7.com/subprocessors.

§ 14 Confidentiality

Each party keeps the other party’s confidential information confidential and uses it only to perform the contract. This does not apply to information that is public, independently developed, or lawfully received from third parties without a duty of confidence, or to legal disclosure duties.

Customer Content is confidential vis-à-vis the Provider, without prejudice to instructed processing under the DPA and processing required to operate the service.

§ 15 Liability

The Provider is fully liable for intent and gross negligence and for injury to life, body or health.

For slight negligence, the Provider is liable only for breach of material contractual duties (cardinal duties) and limited to the foreseeable, typical damage.

Liability for data loss is limited to the typical recovery effort that would have arisen with proper customer backups.

To the extent permitted by law, liability for indirect damages, lost profits and pure economic loss is excluded unless caused by intent or gross negligence.

§ 16 Changes to these terms

The Provider may amend these terms where required for legal, technical or business reasons. The current version is published at https://www.yowo7.com/terms.

Material changes will be announced with reasonable notice (typically by email to workspace owners). If the customer does not object before the effective date and continues using the platform, the amended terms are deemed accepted. If the customer objects to material adverse changes, it may terminate the contract effective as of the change date.

§ 17 Final provisions

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Venue for all disputes arising from this contract is Wiener Neustadt, Austria, if the customer is a business (Unternehmer).

If any provision is invalid, the remaining provisions remain in effect. There are no oral side agreements; amendments require written form unless these terms provide otherwise.

In case of conflict between these terms and the Data Processing Agreement, the data-protection provisions of the DPA prevail.