YOWO7 Inbox

Business email, the whole team can see

Multiple mailboxes, folders, labels and assignment. AI summarizes threads and suggests actions — a draft is created only after you click. The sender sits next to the thread as a contact.

What YOWO7 Inbox can do

Four building blocks from the shared mailbox to the customer record — no private inbox, no forwarding.

One inbox for the team

Several people work the same business email. Multiple mailboxes, assignment and filters for assigned or open.

Folders, labels, assignment

System folders plus your own, colour labels and one owner — with search, sort and multi-select.

Composer and AI

Reply, reply all, forward. AI summarizes and suggests actions. The draft appears only after you click.

The record on the thread

You see the CRM contact and their tickets next to the sender. You work in CRM and Support — not in a second tool.

One mailbox the whole team can see

No more forwarded threads and invisible emails. You create several identities, share them with the workspace or selected members, and assign threads to one person.

  • Several mailboxes per workspace, each as its own identity
  • Access for the whole workspace or for selected members
  • Filters for assigned and unassigned
  • Moves, assignment and read state live for everyone
  • Bell, browser push and a digest after you were offline

No private company inbox

Business email lands in the team inbox. Whoever replies sees the thread — not just their own account.

Folders and labels that match your flow

Inbox, Sent, Spam, Archive and Trash are there. You add custom folders per mailbox and tag threads with colour labels. Both filter the list.

  • System folders including spam, archive and trash
  • Custom folders per mailbox — rename and delete
  • Colour labels as tags, with their own filters
  • Search, sort, unread filter and multi-select
  • Empty trash when the thread should really go

Reply where the thread lives

You read the history, reply, reply all or forward. Attachments sit on the thread and are scanned before you open them. Several threads move, assign or label in one go.

  • Read, reply, reply all, forward
  • Rich-text composer for replies and new messages
  • Attachments with scan status: clean, scanning or blocked
  • Multi-select for moves, assignment and labels
  • Archive, mark as spam, delete, restore

Attachment only after the scan

Every attachment is checked. On a finding the download stays blocked — not after someone already opened the file.

AI suggests. You decide.

On the thread you see a summary and suggested actions: a reply draft or a quote draft. Nothing is written until you click. You edit the draft and send it yourself.

  • Summary of the thread
  • Reply-draft suggestion, on click
  • Quote-draft suggestion, on click
  • No silent autopilot: only the click creates the text
  • Sending always stays with the team

The sender is already a contact

Next to the thread sits the customer record: name, company, email. Tickets for the same person appear in the side panel. You work in CRM and Support — Inbox shows the link, it does not replace those apps.

  • Contact preview on the thread, with a jump into CRM
  • Tickets for the same person in the side panel
  • No second contact list just for email
  • Support stays the ticket app, Inbox stays company mail

Tickets stay in Support

You see the tickets on the contact. Status, priority and response times are worked in Support.

Send and receive on your domain

In Admin you add sending domains and sender identities. The mailbox hangs off the identity — display name, receive via MX or forwarding, and team access.

  • Verify your own domain and unlock sending
  • Identity with display name and address, e.g. info@acme.de
  • Receive via MX or forward to the platform address
  • Access for the workspace or for selected members
  • A platform mailbox is there from the start

New request gets sorted

When

Email arrives

Then

Assign Sarah

Then

Set Quote label

Then

Move to Sales

What should happen on its own

Incoming mail does not have to wait for someone to sort it. An automation assigns the thread, sets labels, moves it to a folder or writes a reply — using the same actions you use in the inbox yourself.

  • Assign a thread, set labels, move to a folder
  • Archive, mark as spam or send to trash
  • Reply or start a new message
  • Triggers from CRM, Inbox and the other apps

Everything in detail

The YOWO7 Inbox feature set, ready to scan — so you can see whether your flow fits.

Mailboxes and identities

  • Several mailboxes per workspace
  • Each mailbox hangs off a sender identity
  • Access: whole workspace or selected members
  • Platform mailbox from the start, plus your own domains
  • Switch mailboxes in the sidebar

Folders

  • System folders: inbox, sent, spam, archive, trash
  • Custom folders per mailbox
  • Create, rename, delete
  • Move threads into system or custom folders
  • Empty trash

Labels and assignment

  • Colour labels as tags
  • Create, change colour, rename, delete
  • One owner per thread
  • Filters for assigned and unassigned
  • Labels and assignment in search

Thread list

  • Search across threads
  • Sort and unread filter
  • Multi-select with bulk actions
  • Unread dot and timestamp
  • Live update on move, assign and read

Read and write

  • Read, reply, reply all, forward
  • New message in the rich-text composer
  • Upload and download attachments
  • Archive, spam, delete, restore
  • Notification on new mail and on assignment

AI

  • Summary on the thread
  • Reply-draft suggestion
  • Quote-draft suggestion
  • Draft only after you click
  • Sending stays with the team

CRM and Support

  • Contact preview on the sender
  • Jump to the CRM record
  • Tickets for the same person in the side panel
  • No email-to-ticket from Inbox
  • Support stays the ticket app

Attachments and security

  • Attachments on the thread, with preview
  • Scan status: scanning, clean, finding, error
  • Download only after a clean scan
  • Attach files in the composer
  • No drop into the Files drive

Automation, API and mobile

  • Workflows: assign, labels, move, archive, reply, compose
  • Public API and MCP with the inbox scope
  • Read for viewers, write from member
  • Mobile: mailbox, folders, read, reply, move
  • Deep links app.yowo7.com/inbox/…

Missing something for your flow? Ask us — we will tell you plainly whether and how it works.

And this is one module

Inbox is part of YOWO7

In the same workspace sit CRM, Support, forms, projects and more. One login, one data layer, no hand-off between tools.

Core apps

More apps

See what else belongs — or start with Inbox right away.

FAQs about Inbox

Yes. Inbox is shared company mail. You create identities and give them to the workspace or to selected members. Whoever assigns, moves or marks as read, the whole team sees it — without a reload.

No. Inbox is shared business email. Support is the customer channel with tickets: status, priority, assignee and response times. On the thread you see that person's tickets — the work happens in Support.

Inbox is the conversation: incoming email, replies, forwards. Email marketing is campaigns to lists — templates, sending, opens. Both use the same identities and contacts, but they stay separate apps.

Yes. In Admin you set up the sending domain and create identities such as info@acme.de. Receiving runs via MX or a forward to the platform address.

With system folders, custom folders, colour labels, assignment and the unread filter. Several threads you handle in one go. Next to the sender you see the CRM contact.

No. You see a summary and suggestions. A reply or quote draft is created only after you click the suggestion. You send it.

Yes. Every attachment gets a scan status. If the file is clean, you can open it. On a finding the download stays blocked.

Yes. Moves, assignment and read state update for everyone in the workspace — without a reload. The same applies on the phone in the mobile inbox app.

Yes. The mobile app covers mailbox switching, folders, search, reading, replies, archive, move and delete. Sender details with a CRM lookup are included. Campaigns and Support stay in the browser.

Yes. Private apps use the Public API and MCP with the inbox:read and inbox:write scopes — mailboxes, folders, labels, threads, messages, compose and reply.

Business email that lands with the team.

Create a mailbox, verify the domain, assign the first thread — with your real email instead of sample data.

Get started

Inbox is part of the workspace — no second mail tool.